ICICI Lombard health insurance review
ICICI Lombard settles 87.6% of its health insurance claims and receives 16.6 complaints per 10,000 policies, from IRDAI published data averaged over the last three financial years. That is 27 of 31 on settlement ratio and 11 of 30 on complaints, where fewer is better.
IRDAI published data, weighted over three financial years. Last checked 2026-07-26. Compare all 31 health insurers · ICICI Lombard ratio in detail
What the numbers say about ICICI Lombard
The settlement ratio is the weaker of the two figures: across health insurers it sits inside a narrow band, so it rarely separates a good insurer from a poor one. The complaint rate does the work. It runs from 4.2 at Bajaj General to 173.6 at Navi General, roughly 41 times. ICICI Lombard sits at 16.6, at the better end of that range.
Neither figure describes a policy. What decides your claim is the wording you bought: the waiting periods, the room-rent rule, the sub-limits and what you disclosed when you applied.
The 8 ICICI Lombard plans we have read
Each from the insurer’s own policy wording and prospectus, not from marketing material.
Making a ICICI Lombard claim
IRDAI requires a cashless decision within 1 hour for a planned procedure and 3 hours in an emergency, with final authorisation at discharge within 3 hours (Master Circular on Health Insurance Business, 29 May 2024). If a planned authorisation passes the hour with no query raised, that is a breach you can escalate.
ICICI Lombard questions, answered
Is ICICI Lombard health insurance good?
ICICI Lombard settles 87.6% of claims and draws 16.6 complaints per 10,000 policies, ranking 11 of 30 on complaints. The complaint figure is the one that separates insurers - across the market it spans roughly 41 times, while settlement ratios sit within a few points of each other. Neither number describes a specific policy; the wording decides your claim.
What is the ICICI Lombard claim settlement ratio?
87.6%, as a weighted average of the last three financial years from IRDAI published data, which ranks ICICI Lombard 27 of 31 health insurers. Read it alongside the complaint figure rather than on its own.
How do I make a ICICI Lombard claim?
Cashless at a network hospital needs pre-authorisation from the hospital insurance desk, 48 hours ahead for a planned admission. IRDAI requires the insurer to decide within 1 hour for a planned procedure and 3 hours in an emergency. Our ICICI Lombard claim guide covers the full workflow, the document checklist and the escalation ladder if it stalls.
How many ICICI Lombard plans has NYVO reviewed?
8. Each one is read from the insurer's own policy wording and prospectus rather than from marketing material, and each page states what the plan does not cover as plainly as what it does.
Whether ICICI Lombard suits you depends on the wording, not the ratio
We read the policy before recommending it, and we handle the claim when it comes. If you are weighing ICICI Lombard against another insurer, talk it through first.
Talk to an advisor →NYVO is an IRDAI-registered corporate agent (composite), licence CA1085. Figures are from IRDAI published disclosures, reproduced without adjustment, and describe the insurer rather than any individual policy.
