ICICI Lombard health insurance review
ICICI Lombard settles 87.6% of its health insurance claims and receives 16.6 complaints per 10,000 claims, from IRDAI published data averaged over the last three financial years. That is 27 of 31 on settlement ratio and 11 of 30 on complaints, where fewer is better.
IRDAI published data, weighted over three financial years. Last checked 2026-07-26. Compare all 31 health insurers · ICICI Lombard ratio in detail
What the numbers say about ICICI Lombard
The settlement ratio is the weaker of the two figures: across health insurers it sits inside a narrow band, so it rarely separates a good insurer from a poor one. The complaint rate does the work. It runs from 4.2 at Bajaj General to 173.6 at Navi General, roughly 41 times. ICICI Lombard sits at 16.6, at the better end of that range.
Neither figure describes a policy. What decides your claim is the wording you bought: the waiting periods, the room-rent rule, the sub-limits and what you disclosed when you applied.
The 8 ICICI Lombard plans we have read
Each from the insurer’s own policy wording and prospectus, not from marketing material.
Making a ICICI Lombard claim
IRDAI requires a cashless decision within 1 hour for a planned procedure and 3 hours in an emergency, with final authorisation at discharge within 3 hours (Master Circular on Health Insurance Business, 29 May 2024). If a planned authorisation passes the hour with no query raised, that is a breach you can escalate.
Servicing your ICICI Lombard policy
If you already hold a ICICI Lombard policy, these are its official servicing routes. The numbers and links are ICICI Lombard’s own, current as of our last check; if you want a second pair of eyes on a claim or a renewal decision, an NYVO advisor handles it with you.
ICICI Lombard customer care number
Renew your ICICI Lombard policy
ICICI Lombard renewal portal →ICICI Lombard claim status
Track a ICICI Lombard claim →ICICI Lombard network hospital list
ICICI Lombard cashless hospital list →ICICI Lombard questions, answered
Is ICICI Lombard health insurance good?
ICICI Lombard settles 87.6% of claims and draws 16.6 complaints per 10,000 claims, ranking 11 of 30 on complaints. The complaint figure is the one that separates insurers - across the market it spans roughly 41 times, while settlement ratios sit within a few points of each other. Neither number describes a specific policy; the wording decides your claim.
What is the ICICI Lombard claim settlement ratio?
87.6%, as a weighted average of the last three financial years from IRDAI published data, which ranks ICICI Lombard 27 of 31 health insurers. Read it alongside the complaint figure rather than on its own.
How do I make a ICICI Lombard claim?
Cashless at a network hospital needs pre-authorisation from the hospital insurance desk, 48 hours ahead for a planned admission. IRDAI requires the insurer to decide within 1 hour for a planned procedure and 3 hours in an emergency. Our ICICI Lombard claim guide covers the full workflow, the document checklist and the escalation ladder if it stalls.
How many ICICI Lombard plans has NYVO reviewed?
8. Each one is read from the insurer's own policy wording and prospectus rather than from marketing material, and each page states what the plan does not cover as plainly as what it does.
What is the ICICI Lombard customer care number?
ICICI Lombard's customer care and claim helpline is 1800-266-6, and its website is www.icicilombard.com. Claims can also be emailed to customersupport@icicilombard.com. For a stuck claim, the escalation ladder in our ICICI Lombard claim guide runs from the insurer's grievance cell up to the IRDAI portal and the Ombudsman.
How do I check my ICICI Lombard claim status?
Track a ICICI Lombard claim on its online portal (linked above under "Managing your ICICI Lombard policy"), or call 1800-266-6 with your claim or policy number. If the status stalls past the IRDAI-mandated window, that delay is itself grounds to escalate.
How do I renew my ICICI Lombard health insurance policy?
Renew on ICICI Lombard's official renewal portal (linked above) using your policy number, ideally before the due date so cover and accrued waiting periods carry over unbroken. A policy renewed within the grace period stays continuous; one that lapses can reset waiting periods, so the renewal date matters more than most people are told.
How do I find ICICI Lombard network hospitals for cashless treatment?
ICICI Lombard publishes its cashless network on its own site (linked above); check it before a planned admission, because empanelment changes and a hospital cashless last year may not be this year. Ring the hospital's insurance desk to confirm it is currently active for ICICI Lombard before you travel.
Whether ICICI Lombard suits you depends on the wording, not the ratio
We read the policy before recommending it, and we handle the claim when it comes. If you are weighing ICICI Lombard against another insurer, talk it through first.
Talk to an advisor →NYVO is an IRDAI-registered corporate agent (composite), licence CA1085. Figures are from IRDAI published disclosures, reproduced without adjustment, and describe the insurer rather than any individual policy.
