Question 1

What is NYVO?

Accepted Answer

NYVO is an IRDAI-certified corporate insurance agent that helps Indian families choose the right health and term insurance. We provide unbiased, conflict-free advice - no spam, no pushy sales.

Question 2

Is the consultation really free?

Accepted Answer

Yes, the initial 30-minute consultation is completely free with no obligation. We earn a commission from insurers when you buy through us (same premium you'd pay anywhere), so our advice costs you nothing extra.

Question 3

How is NYVO different from aggregators like PolicyBazaar?

Accepted Answer

Unlike aggregators that bombard you with calls and push the most profitable product, NYVO provides personalized 1-on-1 advice. Our advisors are salaried (not commission-driven) and we focus only on health and term insurance - the protection you actually need.

Question 4

Which insurance companies do you work with?

Accepted Answer

We work with 30+ IRDAI-registered insurers including HDFC ERGO, Star Health, Care Health, ICICI Lombard, Niva Bupa, Tata AIG, HDFC Life, ICICI Prudential, and more. We recommend based on your needs, not our margins.

Question 5

Do you help with claims?

Accepted Answer

Yes! We provide 24/7 claims support for the lifetime of your policy. From documentation to follow-ups with the insurer, our team helps you at every step of the claims process.

Question 6

How much health insurance cover do I need?

Accepted Answer

It depends on your city, family size, and existing conditions. A rough guideline: ₹5-10 lakh base + ₹15-25 lakh super top-up for a family of 4 in a metro city. Use our Health Coverage Calculator for a personalized estimate, or book a free call.

Question 7

What is a super top-up and do I need one?

Accepted Answer

A super top-up provides additional coverage above a deductible (usually your base policy's sum insured). It gives you much more coverage per rupee than buying a single large base policy. For most families, a base + super top-up combo is the smartest setup.

Question 8

Is corporate health insurance enough?

Accepted Answer

No. Corporate insurance typically has lower coverage limits, changes with your job, and doesn't cover you post-retirement. It's a great bonus, but you should always have your own personal policy as the primary protection.

Question 9

What are pre-existing diseases and why do they matter?

Accepted Answer

Pre-existing diseases (PEDs) are conditions you have before buying the policy. They have a waiting period (usually 2-4 years) before they're covered. Always disclose PEDs truthfully - non-disclosure is the #1 reason claims get rejected.

Question 10

What is a co-pay and should I avoid it?

Accepted Answer

Co-pay means you pay a fixed percentage (e.g. 10-20%) of every claim. While it reduces your premium, it can become expensive during large claims. We generally recommend avoiding co-pay unless you understand the trade-off clearly.

Question 11

Can I port my health insurance to another company?

Accepted Answer

Yes! Under IRDAI portability guidelines, you can switch insurers without losing your waiting period credits. Apply at least 45 days before renewal. Read our portability guide for the step-by-step process.

Question 12

How much term insurance cover do I need?

Accepted Answer

A common formula: 10-15x your annual income + outstanding loans + future goals (children's education, etc.) minus existing savings/investments. Use our Term Insurance Calculator for a detailed estimate.

Question 13

What is the difference between term insurance and LIC?

Accepted Answer

LIC offers endowment/money-back plans that mix insurance with savings - they have low coverage and poor returns. Pure term insurance gives you 10-20x more coverage at the same premium. For protection, term insurance wins hands down.

Question 14

Till what age should I buy term insurance?

Accepted Answer

Until your dependents no longer need your income - typically age 60-65. If you have young children and large loans, covering till 65 is safer. After retirement, if you have sufficient savings and no dependents, the need reduces.

Question 15

What riders should I add to my term plan?

Accepted Answer

Consider: (1) Critical Illness rider - pays lump sum on diagnosis of listed diseases, (2) Accidental Death rider - extra payout for accidental death, (3) Waiver of Premium - premiums waived if you're disabled. Don't over-add; keep it simple.

Question 16

Should I buy Return of Premium (ROP) term insurance?

Accepted Answer

Generally no. ROP costs 2-3x more than regular term insurance. The extra premium, if invested in mutual funds or PPF, would likely grow to much more than the returned premium. Stick to plain term and invest the difference.

Question 17

What happens if I don't disclose smoking?

Accepted Answer

Non-disclosure of smoking (or any health/lifestyle habit) can lead to claim rejection. Insurers investigate during claims, and if non-disclosure is found, they can deny the payout entirely. Always disclose honestly - it's not worth the risk to your family.

Question 18

How does the cashless claim process work?

Accepted Answer

1) Go to a network hospital, 2) Show your e-card at the insurance desk, 3) Hospital submits pre-authorization to insurer, 4) Insurer approves, 5) Treatment happens, 6) Insurer pays the hospital directly. You only pay non-covered items and co-pay (if any).

Question 19

What if my cashless claim is denied?

Accepted Answer

Don't panic. Ask for the denial reason in writing. Common reasons include wrong room category, non-network hospital, or excluded treatment. You can still file a reimbursement claim, or escalate with the insurer. Read our Pre-auth Denied guide for a 60-minute action plan.

Question 20

How long does claim settlement take?

Accepted Answer

Cashless claims: real-time to a few hours for approval. Reimbursement claims: 15-30 days after submitting all documents. Term insurance death claims: 30 days from submission. IRDAI mandates timelines - escalate if delayed.

Question 21

What documents do I need for a health insurance claim?

Accepted Answer

Typically: policy copy/e-card, photo ID, hospital bills (original), discharge summary, investigation reports, pharmacy bills, doctor's prescription, and pre-authorization letter (for cashless). Keep a 'claim folder' ready before you need it.

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