ICICI Lombard claim settlement ratio
ICICI Lombard settles 87.6% of its health insurance claims and receives 16.6 complaints per 10,000 policies, according to IRDAI published data for the last three financial years. That places it 11 of 30 health insurers on complaints and 27 of 31 on settlement ratio.
Weighted average of the last three financial years, from IRDAI published data. Last checked 2026-07-26.
What these two numbers actually tell you
The settlement ratio is the weaker of the two. Across health insurers it sits within a narrow band, so it rarely separates a good insurer from a poor one. The complaint figure does the work: it runs from 4.2 at Bajaj General to 173.6 at Navi General, a spread of roughly 41 times. ICICI Lombard sits at 16.6.
Neither number describes a policy. A settlement ratio counts claims across the insurer’s entire book, including motor and travel in some cases, and says nothing about how a specific plan treats a specific illness. What decides your claim is the wording you bought: the waiting periods, the room-rent rule, the sub-limits and what you disclosed when you applied.
Compare ICICI Lombard with every other insurer
The full table carries the settlement ratio and complaint volume for all 31 health insurers, ranked, with the same source and date.
See all 31 health insurers →ICICI Lombard claim ratio questions, answered
What is the ICICI Lombard claim settlement ratio?
ICICI Lombard has a claim settlement ratio of 87.6%, calculated as a weighted average of the last three financial years from IRDAI published data. That ranks it 27 of 31 health insurers. On its own the figure says less than most buyers assume, because the settlement ratio barely separates insurers in this market.
How many complaints does ICICI Lombard receive?
16.6 complaints per 10,000 policies, which ranks ICICI Lombard 11 of 30. This is the figure that actually discriminates between insurers: across the market it runs from 4.2 to 173.6, a spread of roughly 41 times, while settlement ratios sit within a few points of each other.
Is a 87.6% claim settlement ratio good?
It is below the level most of this market reports, but the ratio counts claims settled against claims received across the insurer's whole book. It does not tell you how a specific policy handles a specific illness, and it cannot tell you whether your own claim will be paid. What decides that is the policy wording: waiting periods, sub-limits, room rent and disclosure.
Should I choose an insurer on the claim settlement ratio alone?
No. Neither number on this page describes a policy, and the settlement ratio in particular is too tightly clustered across insurers to separate them. Read the wording of the specific plan, and weigh the complaint figure more heavily than the settlement ratio, because it is the one that varies.
There is more to a policy than these two numbers
We read the wording of every plan we recommend, and we help with the claim when it comes. If you are weighing ICICI Lombard against another insurer, talk it through with an advisor first.
Talk to an advisor →NYVO is an IRDAI-registered corporate agent (composite), licence CA1085. Figures on this page are from IRDAI published disclosures and are reproduced without adjustment. They describe the insurer, not any individual policy.
