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A complete walkthrough of the Aditya Birla Health claim process.
Aditya Birla Health Insurance, a standalone health insurer within Aditya Birla Capital built around a health-and-wellness model, runs claim filing and status tracking through the Activ Health app and a 24/7 helpline (1800-270-7000). This guide covers the full workflow – cashless at network and Cashless Everywhere hospitals, reimbursement filing, and the escalation path if a claim is delayed or contested.
Pull your policy schedule – policy number, sum insured, members covered and plan name (Activ Health Platinum Enhanced, Activ One NXT, Activ One MAX, Activ One VYTL) – and save the digital health card from the Activ Health app (iOS, Android) or the adityabirlacapital.com portal; the hospital insurance desk asks for it at admission. Confirm chronic-condition disclosures (diabetes, hypertension, thyroid, cardiac history): voluntary disclosure via care.healthinsurance@adityabirlacapital.com is treated far better than one forced during a claim review. Network depth varies by city, so verify your preferred hospitals on the hospital locator before relying on them.
For planned admissions, call 1800-270-7000 at least 48 hours ahead with the policy number, hospital, procedure and cost estimate; the hospital insurance desk submits the pre-auth and Aditya Birla Health settles directly at discharge (you pay only the standard refundable deposit), with final authorisation due within 3 hours of complete documents. In an emergency the patient is admitted first and the desk files the pre-auth within 24 hours. If pre-auth stalls past the IRDAI SLA, call the helpline with the pre-auth reference and ask for priority review.
Under IRDAI's Cashless Everywhere mandate (January 2024), Aditya Birla Health processes cashless treatment at any hospital registered under the Clinical Establishments Act. Call the helpline at least 48 hours ahead for planned treatment, or within 48 hours of an emergency admission; once the pre-auth is approved, Aditya Birla Health issues a guarantee of payment and settlement at discharge works like a network claim. The first claim at a non-network hospital may run 1–3 hours longer for tariff coordination.
Paid out of pocket, or cashless was denied at the counter? File online via the adityabirlacapital.com claim portal, by post to the claims processing centre, or at a branch – within the filing window on your policy schedule and with the full document set below. Aditya Birla Health must decide the claim within 30 days of receiving complete documents.
Once a claim is registered, Aditya Birla Health Insurance Co. Ltd. gives it a claim or intimation number, and that number is what every status channel asks for. Keep it with the policy number and track the claim on the Aditya Birla Health claims portal, or call 1800-270-7000. A cashless request usually moves within hours; a reimbursement claim is measured in days, and the insurer has 15 days from the last document to decide, or 45 where it orders an investigation.
If the status has not moved for several days, or it reads “query raised” without anyone telling you what is missing, that is the point to stop waiting and start the escalation ladder. A query is not a rejection - it is a request for a document, and claims are lost by leaving them unanswered.
Cashless treatment only works at a hospital inside Aditya Birla Health Insurance Co. Ltd.’s network, so check yours before you need it rather than at admission. Search the Aditya Birla Health network hospital list by city and pin code, and confirm the hospital is listed for your plan - network depth varies by city, and a hospital can be in-network for one insurer and not another.
If your hospital is not on the list, you are not out of options. Under IRDAI’s Cashless Everywhere mandate (January 2024), cashless treatment can be arranged at any hospital registered under the Clinical Establishments Act, provided the insurer is told in advance - 48 hours before a planned admission, or within 48 hours of an emergency one.
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The 24/7 cashless and claim helpline is 1800-270-7000. Email queries go to care.healthinsurance@adityabirlacapital.com, and the Activ Health app and adityabirlacapital.com claim portal handle claim filing, status tracking and document upload.
Per the IRDAI Master Circular 2024: cashless authorisation within 1–3 hours; final authorisation within 3 hours of complete documentation; reimbursement decided within 30 days of complete documents.
Most counter denials are reversible. Get the denial in writing, call the helpline directly, ask whether the claim can be re-submitted with additional documentation, and coordinate with the treating doctor. If the denial is final, switch to the reimbursement track – our Cashless Pre-Auth Denied Playbook has the 60-minute action plan.
The same cashless and reimbursement workflow applies across Aditya Birla Health's plans – Activ Health Platinum Enhanced, Activ One NXT, Activ One MAX and Activ One VYTL. Plans differ in sub-limits, room-rent terms and waiting periods, not the claim process; check your policy schedule for plan-level caps before a planned hospitalisation.
16+ years in financial services. Former investment banker at Bank of America, Kotak Investment Banking, and SBICaps, and ex-CFO of slice. Founder of NYVO and Principal Officer - IRDAI Certified.
If you hold one of these, or are deciding between them, each page is read out of Aditya Birla Health's own policy wording - waiting periods, room rent, exclusions and where the plan falls short.
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