PNB MetLife claim settlement ratio
PNB MetLife settles 99.4% of the death claims it decides and receives 44.33 complaints per 10,000 claims, according to IRDAI published data, a weighted average of the last three financial years (latest available as of March 2026). That places it 15th of 21 life insurers on complaints and 4th of 22 on settlement ratio.
Weighted average of the last three financial years, from IRDAI published data, latest available as of March 2026, counted by number of policies. Ratios last checked: .
Which life insurers settle a similar share of death claims?
These are the life insurers either side of PNB MetLife on settlement ratio, with the complaint figure beside each, from the same IRDAI data.
| Insurer | Death claim ratio | Complaints per 10,000 claims |
|---|---|---|
| Bandhan Life | 99.6% | 39.67 |
| Tata AIA | 99.5% | 3.0 |
| PNB MetLife (this page) | 99.4% | 44.33 |
| Axis Max Life | 99.3% | 7.0 |
| Canara HSBC Life | 99.3% | 17.67 |
Across these 5, the death claim ratio runs from 99.3% to 99.6%, while complaints run from 3.0 to 44.33 per 10,000 claims.
Weighing PNB MetLife against one of these? A fraction of a point matters less than payout options, riders and what you disclose, and an advisor can go through them with you: book a free call.
What do these two numbers tell you about PNB MetLife?
A death claim settlement ratio is the share of individual death claims an insurer paid out of the claims it decided, counted by number of policies rather than by sum assured. The complaint figure counts complaints against the insurer for every 10,000 claims, averaged over 2022-25.
Life insurers settle almost every death claim, so the settlement ratio runs only from 96.9% to 99.6% across the industry and rarely separates a good insurer from a poor one. Complaints separate them: across the 21 life insurers on our table they run from 1.33 to 180.66 per 10,000 claims, a spread of roughly 136 times. PNB MetLife sits at 44.33.
Neither number describes your policy. What decides a death claim is what was written on the proposal form: an undeclared condition, understated income, an existing policy left out or tobacco use marked as none. Section 45 of the Insurance Act 1938 closes that question three years after commencement, revival or rider addition.
Compare PNB MetLife with every other life insurer
The full table carries the death claim settlement ratio and complaint volume for every life insurer, ranked, with the same source and date.
See every life insurer →PNB MetLife claim ratio questions, answered
What is the PNB MetLife claim settlement ratio?
PNB MetLife has a death claim settlement ratio of 99.4%, a weighted average of the last three financial years from IRDAI published data (latest available as of March 2026), counted by number of policies. That ranks it 4th of 22 life insurers. Across the life industry the ratio runs from 96.9% to 99.6%, so it barely separates one insurer from another.
How many complaints does PNB MetLife receive?
44.33 complaints per 10,000 claims, which ranks PNB MetLife 15th of 21 life insurers on complaints. This is the figure that separates insurers: across the market it runs from 1.33 to 180.66, roughly 136 times, while settlement ratios sit within a few points of each other.
Is a 99.4% claim settlement ratio good for term insurance?
Yes, though on its own it says little. 99.4% clears the 98% that 20 of the 22 life insurers on our table reach, so the ratio rarely decides between two of them. A death claim is binary: the insured has died, and the policy either covers it or does not. What decides most contested claims is what was disclosed on the proposal form.
What decides whether PNB MetLife pays my nominee?
The accuracy of your own disclosure, above all. Section 45 of the Insurance Act 1938 lets an insurer question a life policy for misstatement or non-disclosure only within three years of commencement, revival or rider addition; after that it cannot, whatever the reason. Inside those three years insurers do investigate.
Sources
- IRDAI annual reports, the published death claim and grievance data behind both figures (three-year weighted average, latest available as of March 2026). Read 24 October 2026.
- Insurance Act, 1938, section 45, as published by IRDAI (updated with the Sabka Bima Sabki Raksha Act, 2025): no life policy can be called in question on any ground after three years. Read 24 October 2026.
Choosing a term plan takes more than this ratio
We compare the term plans we recommend on payout options, riders, exclusions and premium, and we help your family with the claim when it comes. If you are weighing PNB MetLife against another insurer, talk it through with an advisor first.
Talk to an advisor →Best term plans 2026 →nyvo is an IRDAI-registered corporate agent (composite), licence CA1085. Figures on this page are from IRDAI published disclosures and are reproduced without adjustment. They describe the insurer, not any individual policy.