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What a nominee needs to do, in order, to settle a PNB MetLife policy.
If you have just lost a family member, you do not need to do all of this today: intimate PNB MetLife – a phone call is enough to start the clock – then gather documents over the following week. A death claim is made by the nominee or legal heir, not the policyholder. PNB MetLife is the life insurance joint venture between Punjab National Bank and MetLife and settled 98.8% of death claims by count in FY 2024-25 (IRDAI).
Intimation registers the claim and starts the clock. It does not require documents. Call 1800-425-6969 with the policyholder's name, policy number, date and place of death, and a one-line cause, then note the claim reference number. Follow up in writing to claimshelpdesk@pnbmetlife.com, or register the claim online at the pnbmetlife.com claim portal, so you hold an acknowledgement.
Collect the pack below and send it together, with every field of the claim form filled – claims stall far more often on a missing paper than on a disputed fact. Keep a copy of everything, and submit through the online portal, a PNB MetLife branch, or registered post. Which extras apply depends on the cause of death: medical records for illness, and FIR with post-mortem report where the death was accidental or unnatural.
A claim within three years of policy issue or revival is an early claim and is routinely investigated – that is standard practice, not suspicion of you. Track progress with the claim reference on 1800-425-6969, answer any query within 7 days, and never sign blank papers. Most delays here are an incomplete response, not a dispute.
PNB MetLife must settle within 15 days of intimation, or 45 days where the claim is investigated (IRDAI Master Circular, September 2024). Miss either and the insurer owes interest at the bank rate plus 2% from intimation, paid automatically. Payout is by NEFT to the nominee's account, so the bank details and cancelled cheque must match the nominee's name exactly.
Once a claim is registered, PNB MetLife India Insurance Company Limited gives it a claim or intimation number, and that number is what every status channel asks for. Keep it with the policy number and track the claim on the PNB MetLife claims portal, or call 1800-425-6969. A cashless request usually moves within hours; a reimbursement claim is measured in days, and the insurer has 15 days from the last document to decide, or 45 where it orders an investigation.
If the status has not moved for several days, or it reads “query raised” without anyone telling you what is missing, that is the point to stop waiting and start the escalation ladder. A query is not a rejection - it is a request for a document, and claims are lost by leaving them unanswered.
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Fifteen days from intimation, per IRDAI's September 2024 Master Circular. If the claim is investigated – common within the first three years – it must be settled within 45 days of intimation. Miss either deadline and the insurer owes interest at the bank rate plus 2%. Most delays are a missing document rather than a dispute.
PNB MetLife's death-claim settlement ratio was 98.8% by claim count in FY 2024-25, per IRDAI data. The ratio is the percentage of death claims paid out of all claims received in a financial year – a key signal of how reliably an insurer pays nominees. If a claim is ever delayed or rejected, ask for the reason and the exact policy clause in writing – the escalation ladder above exists for precisely that.
No. Under Section 45 of the Insurance Act, a policy cannot be called in question on any ground whatsoever after three years from issue, revival or rider addition – fraud included. Before three years, fraud, non-disclosure of a material fact – an undeclared illness or tobacco use – and a lapsed policy are the most common reasons a death claim fails.
Most term and life policies, including PNB MetLife's, exclude death by suicide within the first 12 months of inception or revival; the premiums paid (or a portion) are typically refunded instead. After 12 months, suicide is generally covered – always check the specific policy wording.
16+ years in financial services. Former investment banker at Bank of America, Kotak Investment Banking, and SBICaps, and ex-CFO of slice. Founder of NYVO and Principal Officer - IRDAI Certified.
If you hold one of these, or are deciding between them, each page is read out of PNB MetLife's own policy wording - waiting periods, room rent, exclusions and where the plan falls short.
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