Digit customer care
Every contact route Digit publishes, in one place, with what to have ready before you call and what to do when the helpline cannot settle it. Keep this where your nominee can find it: a term claim can only be made by someone who knows the policy exists.
Every way to reach Digit
Have this ready before you call
Most calls stall on identification, not on the question. Keep these to hand:
- Your policy number, and the member ID of the person being treated if it is a floater.
- The registered mobile number on the policy. Calling from a different number often means extra verification.
- For a death claim: the policy number, the date of death and the claim reference if one has been registered.
- For a dispute: the complaint reference from the last time you contacted them.
What the helpline can and cannot settle
A helpline is good at status, documents and process: where a claim has reached, what paperwork is missing, how to register a death claim. It is not the place a repudiation gets reversed. A term claim is declined on disclosure far more often than on anything else, and that is a decision on the proposal form, which changes only through a written grievance and, if needed, the route below.
If Digit does not resolve it
- Step 1Start with the insurer
Raise it with the insurer's own grievance desk first and get a complaint reference. Every later stage asks for it, and skipping this step is the usual reason an escalation is sent back.
- Step 2IRDAI Bima Bharosa
If there is no reply in 15 days, or the reply does not resolve it, register the complaint with IRDAI through the Bima Bharosa portal at bimabharosa.irdai.gov.in, or call the IRDAI helpline on 155255.
- Step 3Insurance Ombudsman
Free, and binding on the insurer. Available once the insurer has rejected your complaint, or has not replied within a month. Awards are limited to ₹50 lakh.
The full walkthrough, including which Ombudsman office covers you, is in our step-by-step Ombudsman guide.
Digit customer care, questions answered
What is the Digit customer care number?
Digit publishes 1800-296-2626 for policy and claim support. Keep your policy number to hand: it is the first thing you will be asked, and without it the call cannot get past identification.
What is the Digit email address?
Write to lifeclaims@godigit.com. Email is the better route when you need a written trail, for example a pre-authorisation query or a disputed deduction, because a reference you can quote later is worth more than a phone conversation nobody logged.
Digit is not resolving my complaint. What next?
Get a complaint reference from Digit's grievance desk first. If there is no reply in 15 days, or the reply does not resolve it, register with IRDAI on the Bima Bharosa portal (bimabharosa.irdai.gov.in) or call 155255. Beyond that the Insurance Ombudsman is free and its award is binding on the insurer, up to ₹50 lakh.
Who can call Digit about a term policy?
The policyholder while they are alive, and the nominee afterwards. That second case is the one that matters: a term claim can only be made by someone who knows the policy exists. Tell your nominee the policy number and where these details are, today.
Stuck on a Digit claim?
We do not work for Digit. If a death claim has been delayed or repudiated, an NYVO advisor will read the policy and the reason given with you, and tell you whether it is worth contesting.
Talk to an advisor →