Zuno health insurance review
Zuno General settles 93.2% of its health insurance claims and receives 23.2 complaints per 10,000 claims, from IRDAI published data averaged over the last three financial years. That is 17 of 31 on settlement ratio and 17 of 30 on complaints, where fewer is better.
IRDAI published data, weighted over three financial years. Last checked 2026-07-26. Compare all 31 health insurers
What the numbers say about Zuno
The settlement ratio is the weaker of the two figures: across health insurers it sits inside a narrow band, so it rarely separates a good insurer from a poor one. The complaint rate does the work. It runs from 4.2 at Bajaj General to 173.6 at Navi General, roughly 41 times. Zuno sits at 23.2, toward the weaker end of that range.
Neither figure describes a policy. What decides your claim is the wording you bought: the waiting periods, the room-rent rule, the sub-limits and what you disclosed when you applied.
Making a Zuno claim
IRDAI requires a cashless decision within 1 hour for a planned procedure and 3 hours in an emergency, with final authorisation at discharge within 3 hours (Master Circular on Health Insurance Business, 29 May 2024). If a planned authorisation passes the hour with no query raised, that is a breach you can escalate.
Servicing your Zuno policy
If you already hold a Zuno policy, these are its official servicing routes. The numbers and links are Zuno’s own, current as of our last check; if you want a second pair of eyes on a claim or a renewal decision, an NYVO advisor handles it with you.
Zuno customer care number
Renew your Zuno policy
Zuno renewal portal →Zuno claim status
Track a Zuno claim →Zuno questions, answered
Is Zuno health insurance good?
Zuno General settles 93.2% of claims and draws 23.2 complaints per 10,000 claims, ranking 17 of 30 on complaints. The complaint figure is the one that separates insurers - across the market it spans roughly 41 times, while settlement ratios sit within a few points of each other. Neither number describes a specific policy; the wording decides your claim.
What is the Zuno claim settlement ratio?
93.2%, as a weighted average of the last three financial years from IRDAI published data, which ranks Zuno General 17 of 31 health insurers. Read it alongside the complaint figure rather than on its own.
How do I make a Zuno claim?
Cashless at a network hospital needs pre-authorisation from the hospital insurance desk, 48 hours ahead for a planned admission. IRDAI requires the insurer to decide within 1 hour for a planned procedure and 3 hours in an emergency. Our Zuno claim guide covers the full workflow, the document checklist and the escalation ladder if it stalls.
Where can I read the Zuno policy wording?
We have not yet published plan-by-plan breakdowns for Zuno General. The claim guide below covers how its claims actually run, and our advisors read the wording of any Zuno plan you are considering before recommending it.
What is the Zuno customer care number?
Zuno's customer care and claim helpline is 1800-12000, and its website is www.hizuno.com. Claims can also be emailed to support@hizuno.com. For a stuck claim, the escalation ladder in our Zuno claim guide runs from the insurer's grievance cell up to the IRDAI portal and the Ombudsman.
How do I check my Zuno claim status?
Track a Zuno claim on its online portal (linked above under "Managing your Zuno policy"), or call 1800-12000 with your claim or policy number. If the status stalls past the IRDAI-mandated window, that delay is itself grounds to escalate.
How do I renew my Zuno health insurance policy?
Renew on Zuno's official renewal portal (linked above) using your policy number, ideally before the due date so cover and accrued waiting periods carry over unbroken. A policy renewed within the grace period stays continuous; one that lapses can reset waiting periods, so the renewal date matters more than most people are told.
Whether Zuno suits you depends on the wording, not the ratio
We read the policy before recommending it, and we handle the claim when it comes. If you are weighing Zuno against another insurer, talk it through first.
Talk to an advisor →NYVO is an IRDAI-registered corporate agent (composite), licence CA1085. Figures are from IRDAI published disclosures, reproduced without adjustment, and describe the insurer rather than any individual policy.
