Privacy Policy

1. Scope of Application

This Policy applies to:

• All visitors and registered users of NYVO’s digital platforms;
• Clients using consulting, advisory, or digital solutions;
• Users interacting with APIs, AI systems, or enterprise services;
• Any individual or organization whose information is shared with NYVO.

2. Information We Collect

We collect information directly from you, automatically through usage, and indirectly from third parties.

a. Information You Provide

• Identity details (name, phone, email, address)
• Account login information
• Project and service-related documents
• Payment information (processed securely)
• Support requests or communication logs

b. Automatically Collected Data

• Device details, IP address, browser type
• Usage analytics and cookie data
• System logs and diagnostic data

c. Information from Third Parties

• Service partners assisting in operations
• Public sources and marketing data providers
• Enterprise clients sharing information for joint projects

3. Purpose of Processing

We use your data for the following legitimate purposes:

• Delivering and customizing services
• Fulfilling contracts and service obligations
• Payments and billing
• Analytics, audits, quality improvement
• Legal compliance and fraud prevention
• Marketing and communication (with consent)

4. Legal Basis

• Consent
• Contractual necessity
• Legal compliance
• Legitimate business interests

5. Data Storage & Retention

Data is stored on encrypted servers within India or trusted cloud regions.

We retain information only as long as necessary to:

• Provide Services
• Meet legal obligations
• Complete audits or dispute resolutions

Data is securely deleted or anonymized when no longer needed.

6. Cookie Policy

We use cookies for authentication, personalization, analytics, and marketing.

Managing Cookies

You may control or disable cookies in browser settings.

7. Data Sharing & Disclosure

We do not sell your personal data.

We may share limited information with:

• Authorized service providers (hosting, analytics, payments)
• Enterprise clients/partners (as contractually required)
• Regulatory authorities (when mandated by law)
• Entities involved in mergers, acquisitions, or restructuring

All third parties follow strict confidentiality and data-processing agreements.

8. Data Security

We employ advanced security measures including:

• Encryption (in transit & at rest)
• Multi-factor authentication
• Access controls and monitoring
• Regular vulnerability testing
• Disaster recovery mechanisms

While we maintain strong protocols, no system is entirely immune. Users should follow good security practices.

9. AI & Automated Systems

NYVO uses AI for automation, optimization, and insights.

• AI models use aggregated or anonymized data
• No profiling of users without explicit consent
• Anonymized data may be used for model training

10. User Rights

Under Indian data protection laws, users may request:

• Access to their data
• Correction of inaccurate information
• Withdrawal of consent
• Deletion (where legally permitted)
• Restriction or objection to processing
• Data portability (where feasible)

Requests must be submitted to our Grievance Officer.

11. Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect data from minors.

12. International Data Transfers

If your data is transferred outside India, we ensure adequate protection through contractual and security safeguards.

13. Communications & Marketing

You consent to receive communications via email, SMS, WhatsApp, or digital channels.

You may opt out of marketing anytime.

14. Third-Party Links & Integrations

External sites or plugins are not controlled by NYVO. Users should review their privacy policies.

15. Policy Updates

We may update this Policy periodically. Continued use of the Platform indicates acceptance of the updated version.

16. Governing Law & Dispute Resolution

This Policy follows the laws of India.

Disputes will follow:

• Mediation first
• Binding arbitration if unresolved
• Seat: Bengaluru, Karnataka
• Language: English

17. Grievance Officer & Contact

For data queries, contact:

18. Consent

• You consent to data collection as described
• You confirm you read this Privacy Policy
• You agree to comply with all terms

19. Data Deletion Request

Submit a verified request to permanently delete your data:

Submit a Data Deletion Request