Grievance Redressal Mechanism

Grievance Redressal Policy

NYVO Insurance Services LLP shall perform the duty of servicing the policyholders in accordance with the CA Regulations and IRDAI (Protection of Policyholder’s Interests, Operations and Allied Matters) Regulations, 2024 and any other guidelines prescribed by the Authority from time to time.

NYVO Insurance Services LLP holds the Registration of an Exclusive Composite Corporate Agent with IRDAI for solicitation of insurance business. It shall ensure adherence to the IRDAI Regulations, with respect to redressal of grievances relating to insurance. The offices of the LLP where complaints related to insurance products sold by the LLP are received shall acknowledge the complaint and facilitate redressal of the same within 14 days of receipt of such complaint.

Matrix for the customer who wants to make a Compliant

Step 1:

He/she can write to, Customer Care Department-

  • Address: Building No.148, 3rd floor, Sector 05, HSR Layout, Bengaluru, Karnataka, 560034
  • Email at: hello@nyvo.in
  • He/ She can even approach the nearest branch of the LLP. (The letters/emails received by the branch to be sent to Customer Care Dept by an email within 2 days to 4 days).
  • The customers can alternatively contact the insurer directly.

Step 2:

If the resolution received by the customer does not meet the expectation or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the principal officer Mr. Harsh Soni at harsh@nyvo.in and the Principal Officer / customer care dept shall also escalate and follow up with the insurer Company for providing speedy resolution.

Step 3:

If customer is not satisfied with the reply provided by the PO too, then he/she can write to the concerned insurance companies by obtaining the contact details from the website.

The Insurer & Corporate Agent shall mutually co-ordinate for end-to-end closure of complaints raised and resolve with fair resolution to the Policy Holder within the above said 14 days. The Complaint register shall be maintained by the Principal Officer and shall be made available to IRDAI as and when demanded.

Step 4:

If the Customer is dissatisfied with the resolution provided by NYVO Insurance Services LLP or by the insurer, the Customer may escalate your complaint to the IRDAI through the following channels:

  • Bima Bharosa Portal: https://bimabharosa.irdai.gov.in/
  • Email: complaints@irdai.gov.in
  • Toll-Free Number: 155255 or 1800 4254 732

Step 5:

In-case customer’s complaint remains unresolved by the insurer/the LLP at any point of time he/she can:

  • Escalate the complaint online through IGMS by logging into https://igms.irda.gov.in
  • or Call: Toll Free Number 155255 or 18004254732
  • or Email to complaints@irdai.gov.in
  • or write to Insurance Regulatory and Development Authority of India (IRDAI), Sy No.115/1,4th floor, Financial District, Nanakramguda, Gachibowli, Hyderabad –500032

Step 6:

In rare cases, if the customer’s complaint still remains unresolved, then he/she may be guided to the Insurance Ombudsman.